Shipping and Returns
JEMMA WHITEHOUSE is pleased to offer International shipping.
Europe - £15 - (5-7 working days)
International - £15 - (7-10 working days)
Please note, for custom made products, we require a minimum of 21 working days. All orders are shipped through registered, recorded delivery.
WHERE DON'T YOU SHIP?
Sadly we’re unable to ship to the below countries due to customs restrictions:
Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Switzerland, Latvia
St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands
India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen
Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena, Tanzania, Western Sahara
Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau
DO I HAVE TO PAY DUTIES AND TAXES?
While we will happily ship internationally, please be aware that international orders may be subject to customs or import duties once the order reaches its destination country. We do not cover the cost of import duties and taxes, so you will be responsible for these. As import duties and taxes vary from country to country, we recommend you contact your local customs office for more information before placing your order.
On the occasion we offer promotional free delivery; the flat rate of shipping will be subsidised, however the charge of duties and import taxes will not.
CAN MY PARCEL BE REDIRECTED?
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.
CAN I ARRANGE DELIVERY TO A PO BOX ADDRESS?
We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the undamaged delivery of your JEMMA WHITEHOUSE order and that all our orders require a signature for delivery.
DO I NEED TO SIGN FOR MY PARCEL?
For security purposes, all JEMMA WHITEHOUSE deliveries require a signature.
HOW LONG WILL MY CUSTOM ORDER TAKE?
For custom and made to order pieces, please allow a minimum of 21 working days for shipment. To check on the status of a custom order, please contact us quoting your order number.
RETURNING AN ITEM
In the unlikely event that you are unhappy with your purchase, we are happy to exchange or refund items within 14 days of delivery. We regrettably do not accept returns on earrings due to hygiene reasons, nor do we accept returns on custom pieces.